Terms of Service

Terms of Service (North America)

NAVEE provides after-sales services for customers as per relevant laws and regulations of sales area. This policy is applicable to NAVEE’s products.

1. Scope of Application

Navee provides warranty services for its products sold via its official or officially authorized channel in Americas. This policy however is inapplicable to products that customers purchase via unauthorized channels.

2. Warranty Services

For any product with quality problems not ascribed to artificial damage within a certain period of time since purchase, NAVEE will provide warranty services after the problem is confirmed by NAVEE’s relevant staff or authorized personnel through detection. Warranty period for the machine and parts & components is as below:
Warranty Parts
Time of warranty
Carriage, stem, nose rotary core, handlebar, front fork, rear fork, motor, battery, controller, instrument,folding handle, folding lock pin, brake handle, brake disc, accelerator, charger, damper, etc.
1 years
Brake cable, headlight, fender, bell, side reflector lamp, taillight, cornering lamp, kickstand and various ornament covers
90 days
Inner tyre, outer tyre, handlebar cover, rubber plug and accompanied accessories
30 days
The warranty period is calculated since the second day following the date specified in invoice, while that for online order is calculated since the second day following sign-off date of product. If customer cannot provide valid purchase voucher, the warranty period will be calculated 3 months following the production date of product.
Notes: Under the standard state, the battery attenuation is less than 20% in one year and less than 40% in two years, which belongs to normal battery attenuation and is not covered by warranty.

3. Return and Change Services

1. Unconditional return policy
Customer who purchases NAVEE’s products via its official or officially authorized channel can return or change products with no cause within30 days. When deciding to return a product, customer needs to show valid purchase voucher and return the corresponding invoice. Customer needs to bear the corresponding tax, once the invoice is lost. While returning product, customer needs to ensure the original quality and intact appearance of product as well as complete trademark and relevant packaging label of the product and its accessories; return the present together with the product, if any. We do not accept any product returned with artificial damage, lost packaging box, or parts and components or product that has been used.
Customer needs to bear the freight of return arising therefrom at discretion. NAVEE or its local dealer will refund the price having been paid by customer to the customer within 7 working days upon receiving the product returned. The arrival date may be postponed by such factors as bank and payment agency.
2. Depreciation fees
Customer needs to bear freight and depreciation fees, if returning the product beyond the unconditional return time limit.
Depreciation fees = Total days of purchase × Invoice price × Depreciation fees (the price will be converted based on suggested local retailing price, if no invoice can be provided);
Depreciation rate: 0.22%.

4. Non-warranty

Warranty service ceases to apply in any of the following circumstances:
  • The part damaged is beyond the corresponding warranty period;
  • Customer cannot provide warranty card or invoice or information in the warranty card is not in line with invoice information;
  • Product is damaged by artificial cause;
  • Product is damaged by force majeure;
  • Product is damaged by customer’s use, maintenance and adjustment without following User’s Manual;
  • Product is faulty or damaged by forced use beyond normal service conditions;
  • Product is dismantled or repaired by anyone other than professionals authorized by NAVEE;
  • The contents of warranty card and product information are damaged on purpose, including scratching, tearing or alteration, etc.;
  • Other product fault and damage not ascribed to product design, manufacturing and quality, etc.;
  • Customers use the product for commercial purpose.
Customer needs to pay the corresponding repairing fees in any of the circumstances above.

5. Policy of After-sales Services Beyond Warranty Scope

NAVEE provides paid repairing services for the product that dissatisfies warranty terms but satisfies repairing conditions. The repairing fees arising therefrom include freight, accessory fees and labor cost. For details, please feel free to consult local dealer.
If the same accessory has the same fault again within 3 months after repairing, NAVEE will provide free repairing services again.

6. Liability Disclaimer and Limitation

Neither NAVEE assumes, or authorizes anyone to assume on its behalf, any other obligation or liability in connection with a Product, its component parts, accessories, service repair, or this Limited Warranty. NAVEE  are not responsible for any loss of use of a Product, its component parts, accessories, or for any inconvenience or other loss or damage which might be caused from any defect in a Product, its component parts, accessories, service repair, or for any other incidental or consequential damages the purchaser may have as a result of any defect in a Product, its component parts, accessories, or service repair.
THIS LIMITED WARRANTY IS THE ONLY WARRANTY APPLICABLE TO PRODUCT AND ITS COMPONENT PARTS, ACCESSORIES, AND SERVICE REPAIR. NAVEE AND THEIR RESPECTIVE AFFILIATED COMPANIES DISCLAIM ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, OTHER THAN THOSE WARRANTIES IMPLIED BY AND INCAPABLE OF EXCLUSION, RESTRICTION, OR MODIFICATION UNDER APPLICABLE LAW. ANY SUCH IMPLIED WARRANTIES WHICH MAY BE REQUIRED BY LAW AND ARE NOT DISCLAIMED HEREBY ARE LIMITED, TO THE EXTENT ALLOWED BY LAW, TO THE APPLICABLE PERIOD OF THIS LIMITED WARRANTY, OR TO THE APPLICABLE TIME PERIOD PROVIDED BY THE APPLICABLE COUNTRY/STATE LAW, WHICHEVER PERIOD IS SHORTER. SOME COUNTRIES/STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU. SOME COUNTRIES/ STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO SOME PURCHASERS.
NAVEE’S TOTAL AND AGGREGATE LIABILITY FOR ALL CLAIMS, JOINT AND SEVERALLY, ARISING HEREUNDER AND ANY AND ALL APPLICABLE WARRANTIES AT LAW ARE LIMITED TO THE REPAIR OR REPLACEMENT OF ANY DEFECTIVE PRODUCT, AS DETERMINED IN NAVEE’S DISCRETION, AND ALL INCIDENTAL AND CONSEQUENTIAL DAMAGES ARE HEREBY EXCLUDED, UNLESS SUCH LIMITATIONS AND EXCLUSIONS ARE PROHIBITED BY APPLICABLE LAW. SOME COUNTRIES/STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

7. Contacts

For details of products and services, please check the official website of NAVEE https://naveetech.com. If you discover what you believe is a defect for your product, please contact your local dealer or Navee’s official service email service@navee.tech.
In the process of after-sale servicing, customer may be required to provide proof purchase and relevant information of the consignee. NAVEE will ensure that the relevant information provided by customers is only used to provide services for customers.

Terms of Service (Europe)

NAVEE provides after-sales services for customers as per relevant laws and regulations of sales area. This policy is applicable to NAVEE’s products.

1. Scope of Application

Navee provides warranty services for its products sold via its official or officially authorized channel. This policy however is inapplicable to products that customers purchase via unauthorized channels.

2. Warranty Services

For any product with quality problems not ascribed to artificial damage within a certain period of time since purchase, Navee will provide warranty services after the problem is confirmed by Navee’s relevant staff or authorized personnel through detection. Warranty period for the machine and parts & components is as below:
Warranty Parts
Time of warranty
Carriage, vertical pipe, nose rotary core, handlebar, front fork, rear fork, motor, controller, instrument and main harness
2 years
Quick-wear accessories such as folding handle, folding lock pin, braking handle, braking disc, accelerator thumb shifter, battery pack, charger, damper, etc.
1 year
Brake cable, bumper stripe, headlight, mud guard, bell, side reflector lamp, taillight, kickstand, foot pad and various ornament covers
3 months
Warranty policy is not applicable to consumptive parts, such as inner tyre, outer tyre, handlebar cover, rubber stopper and accompanied accessories
The warranty period is calculated since the second day following the date specified in invoice, while that for online order is calculated since the second day following sign-off date of product. If customer cannot provide valid purchase voucher, the warranty period will be calculated 3 months following the production date of product.

3. Return and Change Services

  • Unconditional return policy
Customer who purchases Navee’s products via its official or officially authorized channel can return or change products with no cause within a certain period of time according to platform rules. When deciding to return product, customer needs to show valid purchase voucher and return the corresponding invoice. Customer needs to bear the corresponding tax, once the invoice is lost. While returning product, customer needs to ensure the original quality and intact appearance of product as well as complete trademark and relevant packaging label of the product and its accessories; return the present together with the product, if any. We do not accept any product returned with artificial damage, lost packaging box, or parts and components or product that has been used.
Customer needs to bear the freight of return arising therefrom at discretion. Navee or its local dealer will refund the price having been paid by customer to the customer within 7 working days upon receiving the product returned. The arrival date may be postponed by such factors as bank and payment agency.
  • Change of defective product
Customer who purchases Navee’s product via its official or online authorized channel can apply for changing the product with quality problems within a certain period of time according to platform rules. If it is the case, customer also needs to return the present, if any. We may refuse to accept any product returned with artificial damage, lost packaging box, or parts and components.
  • Depreciation fees
Customer needs to bear freight and depreciation fees, if returning the product beyond the unconditional return time limit.
Depreciation fees = Total days of purchase × Invoice price × Depreciation fees (the price will be converted based on suggested local retailing price, if no invoice can be provided);
Depreciation rate: 0.22%.

4. Non-warranty

Warranty service ceases to apply in any of the following circumstances:
  • The part damaged is beyond the corresponding warranty period;
  • Customer cannot provide warranty card or invoice or information in the warranty card is not in line with invoice information;
  • Product is damaged by artificial cause;
  • Product is damaged by force majeure;
  • Product is damaged by customer’s use, maintenance and adjustment without following User’s Manual;
  • Product is faulty or damaged by forced use beyond normal service conditions;
  • Product is dismantled or repaired by anyone other than professionals authorized by Navee;
  • The contents of warranty card and product information are damaged on purpose, including scratching, tearing or alteration, etc.;
  • Other product fault and damage not ascribed to product design, manufacturing and quality, etc.;
  • Customers use the product for commercial purpose.
Customer needs to pay the corresponding repairing fees in any of the circumstances above.

5. Policy of After-sales Services Beyond Warranty Scope

Navee provides paid repairing services for the product that dissatisfies warranty terms but satisfies repairing conditions. The repairing fees arising therefrom include freight, accessory fees, and labor cost. For details, please feel free to consult the local dealer.
If the same accessory has the same fault again within 3 months after repair, Navee will provide free repair services again.

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Customer Service:
+1 833-671-1066
Mon. to Fri. 9:00–21:00 CST;
Sat. & Sun. 9:00–18:00 CST
Email: Service@navee.tech

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